Contact information

Contact Information Policy

1. Introduction

At A-Z Chem, we are committed to protecting your privacy and handling your contact information responsibly. This policy explains how we collect, use, store, and protect your personal contact details when you engage with us through our website, forms, or customer service channels.

2. What Information We Collect

When you contact us or place an order, we may collect the following personal information:

  • Full name

  • Email address

  • Phone number (including WhatsApp)

  • Delivery and billing addresses

  • Any additional details you voluntarily provide (e.g., order comments, preferences)

3. How We Use Your Information

We use your contact information for the following purposes:

  • To respond to your inquiries and quote requests

  • To process and fulfill your orders

  • To send order updates, delivery tracking, and confirmations

  • To provide customer support and after-sales assistance

  • With your consent, to send promotional offers or updates (via email or SMS)

4. Sharing of Information

We only share your contact information with:

  • Fastway Couriers and other logistics partners for delivery purposes

  • Payment gateways (e.g., PayFast) to process your transactions

  • Trusted internal staff responsible for order processing and customer support

We do not sell or rent your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your contact details against unauthorized access, alteration, or loss.

6. Your Rights

You have the right to:

  • Request access to your stored information

  • Correct or update your contact details

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please email online@a-zchem.co.za.

7. Updates to This Policy

This Contact Information Policy may be updated periodically. Changes will be posted on this page with the revised date.

Last Updated: 05 May 2025

For any questions regarding this policy, please contact us at:
📧 online@a-zchem.co.za
📱 072 448 7670